Shipping Method Guide
Plan production and shipping as two separate stages. Delivery options, costs and transit estimates depend on the destination, package and services available for your order.
Check Your Delivery DetailsContact supportPlan your project
Production time
Use the lead time confirmed for the reviewed order. Changes to files, materials or specifications can affect the production schedule.
Shipping options
Check the options and charges offered at checkout or in your quotation. Carrier availability and transit estimates vary by destination.
Customs and delivery
Review the duties and tax arrangements for the selected shipping service. Provide accurate recipient and import information where requested.
UPS shipping: 3–5 days
UPS Express, UPS Express Saver and UPS Expedited are available for supported destinations. The estimated transit time is 3–5 days after dispatch, excluding production time and customs delays. Shipping charges are quoted in USD based on the destination and billable weight.
Import duties and taxes
UPS shipping is not DDP. Import duties, taxes and any destination customs clearance charges are not included in the shipping price and must be paid by the customer.
Products containing batteries
Standard UPS cannot carry products containing batteries. Orders containing battery products are automatically routed via HK UPS at the same shipping price. The shipping option remains displayed as UPS; no separate HK UPS selection is required.
Billable weight is the greater of actual and dimensional weight. The checkout shipping estimate uses the available product weight and dimensions; final packing may affect billable weight. The shipping quote includes the currently configured fuel, residential and residential peak fees, plus US international processing fees where applicable. Remote-area, oversize and other exceptional charges require confirmation.
Before you pay
- Check the country, postal code, street address and recipient contact details.
- Confirm whether the shipping estimate meets your schedule.
- If you need orders combined or split, ask support to confirm the arrangement before payment.
- For large or unusual shipments, request a specific shipping quotation.
After dispatch
Use the tracking details supplied for your shipment and check carrier updates. If delivery is delayed, damaged or incomplete, follow the tracking and delivery guide and contact support with the order number and available evidence.
